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Customer Service

The following policies available:

Shipping & Returns

Privacy and Security Policy

Terms and Conditions

Sizing Guide

 

 

 

FAQ's:

 

Do you have sizing information?

We have provided a general size chart. Please use them as a general guide. We will also include specific information about fit on the item pages.

 

What currency are the prices displayed in?

Australian dollars.

 

When will my order ship?

Oh So Celeb ships Monday to Friday excluding holidays, and all orders are shipped within 2-3days of purchase.

 

I need my order fast do you offer Priority or Express?

Yes we offer both. For your item to go out Express that same day, your order must be submitted by 10am EST.

 

Do you ship Internationally?

Yes, Oh So Celeb ships internationally. At checkout you will be able to choose your desired shipping method. For more information please refer to our Shipping and Returns policy page.

 

When shipping internationally, will I be charged import duties and taxes?  

 Each Country has different import duties, customs and tax thresholds. Please refer to our Shipping & Return Policy page for detailed information. For additional information, please contact your local customs office in your country.

 

Do you ship to to PO Boxes?

Unfortuantely, we only ship to street addresses as we require a signature on delivery.

 

What happens if my package is delivered when I’m not home?

A 'signature on delivery' is required so please ensure that there will be someone to sign for the delivery at the specified shipping address. To avoid delays in delivering your parcel, we recommend having your item shipped to your work address if possible.

 

Can I cancel or modify my order?

Once an order has been made it cannot be cancelled or modified. However if you need to change the size and we have stock we will accommodate your request. To send requested changes please email us at info@ohsoceleb.com.

 

Can I return my item?

Yes, you may return your item under certain circumstances. Please refer to our Shipping & Returns Policy page for detailed information.

 

Do you sell authentic brands?
Oh So Celeb only sells  authentic brand is an authorised retailer for all of the brands listed on the website.

 

What Brands do you carry?

Please refer to our “Shop by Designer” page for a complete list of our designer brands.

 

Is my credit card secure?

Yes, we utilise a variety of security measures to maintain the privacy and safety of your personal information. All customer contact information are contained behind a “firewall“ and only accessible by a limited number of employees who have special access right. All sensitive/credit information supplied by users is transmitted via Secure Socket Layer (SSL) technology directly to the banking system and then immediately disposed of when the transaction is complete. Please refer to our Privacy Policy for further deatils.

 

Will you share my information with anyone?

We value your privacy. We do not share or sell information to third parties, nor use personal information for any reason other than its intended use.

 

 What are pre-orders and how does it work? 

When you pre-order an Oh So Celeb item, this product is reserved especially for you. Since your item is reserved, your credit card is charged at the time your order is placed. Oh So Celeb delivers your order as soon as it arrives to our warehouse. Please refer to our Shipping & Return Policy page for detailed information.

 

 

Remember, we are here to help and want to hear from you. For additional questions, concerns or comments with regards to the service you have experienced in placing orders on, or using, this website, please contact our customer services team at info@ohsoceleb.com. By using our contact form, your information will be stored as a "ticket" in our system that can be tracked. Your comments/queries will be answered within  24-48 hours.

FAQ's:

 

Do you have sizing information?We have provided a general size chart, please click here. Please use them as a general guide. We will also include specific information about fit on the item pages.

 

What currency are the prices displayed in?Australian dollars.

 

When will my order ship?

Oh So Celeb ships Monday to Friday excluding holidays, and all orders are shipped within 2-3days of purchase.

 

I need my order fast do you offer Priority or Express?

Yes we offer both. For your item to go out Express that same day, your order must be submitted by 10am EST.

 

Do you ship Internationally?

Yes, Oh So Celeb ships internationally. At checkout you will be able to choose your desired shipping method. For more information please refer to our International Shipping page.

 

When shipping internationally, will I be charged import duties and taxes?  

 Each Country has different import duties, customs and tax thresholds. Please refer to our Shipping & Return Policy page for detailed information. For additional information, please contact your local customs office in your country.

 

Do you ship to to PO Boxes?

Unfortuantely, we only ship to street addresses as we require a signature on delivery.

 

What happens if my package is delivered when I’m not home?

A 'signature on delivery' is required so please ensure that there will be someone to sign for the delivery at the specified shipping address. To avoid delays in delivering your parcel, we recommend having your item shipped to your work address if possible.

 

Can I cancel or modify my order?

Once an order has been made it cannot be cancelled or modified. However if you need to change the size and we have stock we will accommodate your request. To send requested changes please email us at info@ohsoceleb.com.

 

Can I return my item?

Yes, you may return your item under certain circumstances. Please refer to our Shipping & Returns Policy page for detailed information.

 

Do you sell authentic brands?
Oh So Celeb only sells authentic brands and is an authorised retailer for all of the brands listed on the website.

 

What Brands do you carry?

Please refer to our “Shop by Designer” page for a complete list of our designer brands.

 

Is my credit card secure?

Yes, we utilise a variety of security measures to maintain the privacy and safety of your personal information. All customer contact information are contained behind a “firewall“ and only accessible by a limited number of employees who have special access right. All sensitive/credit information supplied by users is transmitted via Secure Socket Layer (SSL) technology directly to the banking system and then immediately disposed of when the transaction is complete.

 

Will you share my information with anyone?

We value your privacy. We do not share or sell information to third parties, nor use personal information for any reason other than its intended use.

 

 What are pre-orders and how do you work? 

When you pre-order an Oh So Celeb item, this product is reserved especially for you. Since your item is reserved, your credit card is charged at the time your order is placed. Oh So Celeb delivers your order as soon as it arrives to our warehouse. Please refer to our Shipping & Return Policy page for detailed information.